Data we delete
Your BBNeh sign-in account, Supabase Auth user, profile, settings, quick actions, personal records, and account-owned local or cloud data.
Delete account
Delete your account
Request deletion of your BBNeh account and associated personal data. You can start this request from the web even if you no longer have the app installed.
Request account deletion
Send the request from the email address used for your BBNeh account. We may ask you to verify account ownership before completing deletion.
Before you send
- Do not send passwords, verification codes, children’s names, photos, or care records.
- Deleting your BBNeh account does not automatically cancel an active Google Play subscription.
- If you can still access the app, you can also go to Profile -> Account -> Delete Account.
Delete selected data without deleting your account
You can remove eligible BBNeh data while keeping your account. The available controls depend on whether you own the data or have permission to manage it in a family.
1
Care records and Event Log entries: open the item from Home or History and choose Delete. It is hidden immediately and kept in Profile -> Data & Archives -> Recently Deleted for 7 days, where an authorized user may restore it. After that recovery period, it is permanently removed.
2
Reminders: open Profile -> Reminders, select a reminder you are allowed to manage, and delete it. The reminder is removed from cloud sync and its local notification schedule is cancelled.
3
A baby profile you own: open Profile -> Data & Archives. Archive the profile if needed, then press and hold its row and complete the slide-to-delete confirmation. This permanently deletes that profile and its eligible care records, Event Log entries, reminders, photos, and Quick Record settings.
If you cannot use the in-app controls, email support@bbneh.com from your account email with the subject “Delete selected BBNeh data”. State only the data category you want removed; do not include children’s names, photos, care records, passwords, or verification codes. We may verify account ownership and will process eligible requests within 30 days.
Deleting selected data does not cancel your Google Play subscription. Billing, fraud-prevention, legal, security, and abuse-prevention records may still be retained where required or permitted.
Data that may be anonymized
Family records or events already shared with other members may be kept without identifying you, so the family care history remains available to them.
Records we may retain
Billing, fraud-prevention, legal, security, and abuse-prevention records may be retained where required or permitted.
What happens next
1
Send the request from your account email
2
Verify account ownership if requested
3
BBNeh deletes or anonymizes eligible data